Forgotten User ID and Password

If you have forgotten your User ID or Password, you can submit a request to retrieve them from the Forgotten Password page in the system. To access this page, click the Forgot Password on the top menu options bar or click the link at the bottom of the Customer Portal Log On page. The Forgotten Password page is displayed.

To submit a request to retrieve your User ID or Password, follow these steps:

  1. In the Email field, type the email address you provided when you first registered for using VMware Service Portal.
  2. Click OK. A confirmation message is displayed.
  3. Check your email. Your User ID and Password are sent to the email address you entered in Step 1.
  4. In the VMware Service Portal Forgotten Password page, select the link Click here to log in or the Log In link on the right of the top menu options bar. The VMware Service Portal Log On page is displayed.

Troubleshooting:
Your email address was not found. Please ensure you have entered it correctly.


If you receive this error message, you may not be an existing registered user or you have typed an email address that was different from the one that was used during registration.

If you believe you are an existing registered user and are unsure of the email address you typed during registration, contact your System Administrator to log onto the VMware Service Portal.

 

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