To Attach an Object to a Configuration Item

The VMware Service Portal enables you to attach objects to configuration items. Objects can be documents or files that provide more information about the configuration item. The information could be used to assist the resolution process for current and future incidents that have been logged against the configuration item.

Select Attach Object to Your Config item from the VMware Service Portal Navigation Bar.

- OR -

From your Home page, select the configuration item within the Your Configuration Items summary and click the   button.

- OR -

Search for a configuration item via the Review Configuration Items menu option and select the configuration item from the results page. Click the   button.

Selecting the   button from any of the above pages will display the Attach Object to Your Config item page.

To attach object/s to your configuration item, follow these steps:

Send Email will send an email message to and Send Pager will transmit a paging notification to the officer to whom the configuration item is assigned.

Objects are a useful function to add more information to the configuration item.

 

After attaching an object, if you reload the page, you will need to attach the object again. Uploaded objects are cleared when a page refreshes to display an error message in case a mandatory field has not been completed on that page.

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