To Attach an Object to a Request

Objects can be added to open requests. Objects can be documents or files that can add more information to the request/s. You can access this function via the following options:

Select Attach Object to Your Request from the VMware Service Portal Navigation Bar.

- OR -

From your Home Page, select the Incident within the Your Requests summary and click to select the request. On the Incident Details page, click the Attach Object button.

- OR -

Search for a Request via the Review Past/Current Requests menu option and from the Request Summary page click the   button.

- OR -

Search for a Request via the Review Past/Current Incidents menu option and from the Request Summary page click to select the Request. On the Request details page, click the Attach Object button.

Any of the above methods will display the Add an Object to Your Request page.

To attach object/s to your request, follow these steps:

  1. On the Attach Object to Your Request page, if not already provided, type the Request number in the Request No field. This is the reference or unique identifier for the request. You can only attach an object to a request if the request no is valid.
  2. To add the object, select the Browse… command from the Object field. A pop-up window will be displayed. Select the object you want to attach to the request.
  3. Type a description of the object you are attaching in the Description field.
  4. If configured, you can select the Send Email or Send Pager option for the request.

Send Email will send an email message to and Send Pager will transmit a paging notification to the officer to whom the request is assigned.

  1. Click OK. An acknowledgement is displayed. This confirms that the object has been attached to the request.

 

Objects are a useful function to add more information to the request. You can only add objects to requests that have not yet been implemented or closed.  

 

After attaching an object, if you reload the page, you will need to attach the object again. Uploaded objects are cleared when a page refreshes to display an error message in case a mandatory field has not been completed on that page.

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