To Review Configuration Items

The VMware Service Portal enables you to search for and view the details of configuration items that have been enabled with Portal access.

To begin your search, follow these steps:

  1. Select the Review Configuration Items menu option. The Review Configuration Items page is displayed.
  2. Select one of the following options: Your Config Items, Organization Config Items or All Config Items. 

·         Selecting Your Config Items will instruct the system to search for and return results on configuration items that are enabled for request or active against your user role.

·         Selecting Organization Config Items will instruct the system to search for and return results on configuration items that are enabled and in use for your organization. If you are not linked to an organization, this option will not be displayed.

·         Selecting All Config Items will instruct the system to search for and return results on all configuration items where the permission to view has been enabled for your user role. This could include configuration items that are enabled and active for other organizations or users.

Only configuration items that have been enabled for viewing via the VMware Service Portal are displayed.

The options available for you to set your search criteria are based on your user profile. For more information, view the topic User Roles.

  1. If you are searching for a specific configuration item and you know the configuration item reference, type the reference in the CI Ref field.
  2. From the CI Type drop-down list, select a configuration item type.
  3. Click Search to view the search results. Your search results are displayed on the Review Past/ Current Incidents page. The Configuration Item Summary page is displayed.
  4. To view details about a configuration item, click .

To return to the Review Configuration Items page, click the Cancel button.

From the Review Config Items page, you can:

 

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