VMware Service Portal Help

Welcome to VMware Service Portal Help.

Please select a topic from the following options:



Getting Started

About VMware Service Portal

Accessing the VMware Service Portal Online Help

Logging onto the VMware Service Portal

About the (Home Page) Activity Summary

Self Help

Search the Knowledge Bank

Self Diagnosis

Search for FAQs

Search for Known Issues

Ask a Question

Review Your Questions


About Logging and Reviewing Incidents

Log an Incident

Review Past/ Current Incidents

Action & Review External Incidents

Add a Note to Your Incident

Attach an Object to Your Incident

Incident Physical Statuses on the Service Portal


About Logging and Reviewing Requests

Log a Request

Review Past/ Current Requests

Add a Note to Your Request

Attach an Object to Your Request

Viewing the Forward Schedule of Change

Viewing Change Windows


About Approvals

Viewing Outstanding Approvals

Review Past/ Current Approvals

Add a Note to Your Approval

Attach an Object to Your Approval


Action & Review Outstanding Tasks

Service Catalog

About the Service Catalog

Browse the Service Catalog

Service Catalog Advanced Search

Viewing Service Details

To Order a Service

To Use the Your Order Box

Service Catalog Checkout: Manage Your Order

To Complete Service Order Forms

Reviewing Past/Current Service Orders

Viewing Service Order Details

Configuration Items

About Configuration Items

Review Configuration Items

Attach an Object to Configuration Items

Customer Search

To Search for Customers


About Viewing Reports

Viewing Global Reports

Viewing Organizational Reports

Self Administration

Updating Your Contact Details

Changing Your Password


Glossary of Common Terms